Mog station ffxiv customerservice software#

In other cases, the token may be out of sync with the system. Please generate a new code and try again.

Mog station ffxiv customerservice software#

There may be cases where the 6-digit One Time Password code provdied by the physical security token or software token was entered too late, and the system will reject it on that basis. Related error message: ‘The password entered is invalid, please enter a valid password’ If you continue to have difficulties, please contact the SQUARE ENIX Support Center by using the Additional Assistance button below. If you are certain of the answer for your chosen Secret Question, yet the system is not accepting your entry, please try adding a space before or after your entry. Spaces are also accepted as valid characters in Secret Answers. If you have forgotten or are not sure which question you chose, please attempt to answer each of the questions provided. When registering an account, users are forced to select and answer one of the four predetermined questions. Please keep in mind that the Security Question and Answer needed to change the password is also case sensitive. If you have forgotten your password, please use the password reset function ( ). If the casing does not match the account as it was registered, the system will send an e-mail stating that the address is not associated with a SQUARE ENIX Account.

Please be aware that email addresses must match the registered e-mail address on the SQUARE ENIX Account, including case sensitivity.

Once logged in, the SQUARE ENIX ID should display at the top of the page. If you are unable to locate your SQUARE ENIX ID, you should first attempt to log in using the email address registered to the SQUARE ENIX ID. Related error message: ‘ID or password is incorrect.’ ■ Forgotten SQUARE ENIX ID and/or Password There are several reasons users may experience difficulties when attempting to log in.